Payment

Credit Card

Payment may be made with VISA, VISA Debit, Mastercard, or MAESTRO. You can also pay with Klarna*, PayPal, or Bank Transfer. If you pay by debit or credit card, you will be asked to submit the name on your card, your card number, expiry date, and if applicable, card issue number and three-digit security number. This information is transmitted via high-level encryption directly to the bank to verify that your credit or debit card is valid. Once your card has been approved by the provider, or in the case of a bank transfer, when we have received the payment on our account, we will send you an order confirmation via e-mail. If you pay by bank transfer, the delivery will be released as soon as the payment is visible on our account. If you pay by Klarna or PayPal, we will send a confirmation once Klarna* or PayPal confirms the payment to us.

*Please note that payment cannot be made with Klarna if your order is to be delivered in a country other than the UK, or if your Klarna account is not a UK account.

For more information about payments with Klarna, please visit Klarna’s customer service page.

PayPal

Payment may be made with PayPal. You will be asked to log into your private PayPal account during the check-out process in our e-shop. Alternatively, you can choose to proceed without a PayPal account and pay directly with a credit card, e.g., MasterCard. After completing the payment from PayPal, you are sent back to our e-shop where we will confirm your order if the payment was successful.

Klarna Payments

In cooperation with Klarna Financial Services UK Limited, Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

• Pay in 30 days: The payment period is 30 days from shipment of the goods. You can find the complete terms and conditions here.
• Pay later in 3 interest-free instalments: This is a payment option that allows you to part pay your purchases by dividing the cost into 3 equal payments without fees (when paid on time), interest, or charges using a credit or debit card. Complete terms and conditions can be found here.

How do I Pay later in 3 interest-free instalments?

You make a purchase and provide your card details to complete it. The first payment is taken from your card at this time. The two remaining equal payments will also be taken from your card 30 and 60 days after the first payment is taken. We will tell you the due dates.

You give us the authority to take the two remaining equal payments from your card on the due dates without any further notice to you. You will maintain adequate credit balance on your card to allow for payments to be taken on the due dates.

What do I need to know?

• You must be 18 years old.
• The card is valid and issued to you.
• It is at our discretion whether you can pay with this payment option.

We may carry out a limited credit search on you at a credit reference agency. This search will not affect your credit score or your chances of obtaining credit in the future. If we do not carry out a limited credit search, we will validate your card and request authorization from your card issuer. In this case, there will be no entry shown on your credit file for these payments.

If we are not able to take any of the remaining two payments from your card on the due dates, we will send you an invoice for the remaining amount for immediate payment. If you do not pay, we will treat your non-payment as a debt and follow our debt collection procedures.

If your card is canceled, you will immediately pay us all the remaining payments when we ask you to. If your card details change between your initial purchase and final payment, you agree to notify Klarna of your updated card information. Klarna will provide you an online method to provide these updates.

You authorize us to store your card details on our systems. We will use this information to authorize future payments under these Terms. Unless you opt out, we may also use this information to conveniently prefill your card details for future purchases.

Klarna's Terms

The payment methods Pay in 30 days and Pay later in 3 interest-free installments are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law, and further information can be found in Klarna's privacy statement.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

3D Secure

What does 3D secure mean?

3D secure, also referred to as 3D secure authentication or 3DS, is a fraud prevention measure originally launched by Visa (as Verified-by-Visa) in 2001. It adds an extra layer of security when taking card payments, ensuring that customers are using the correct card details, thus helping to protect against card payment fraud. 3DS is supported by major debit and credit card issuers, including VISA, Mastercard (as Mastercard Secure Code), and American Express (as American Express SafeKey).

How does 3D secure authentication work?

When you are ready to pay for your product online, you will be redirected to your debit or credit card provider’s 3D secure page. On their website, you will either be asked for a password (which you will have set up with your bank) or to enter an authentication code (which will be automatically sent to your confirmed mobile phone number). After providing the correct details, the payment will be approved by the card provider, and you will be redirected back to our confirmation page. You will then receive a confirmation email that the payment has been successful.

How can I sign up for Verified by Visa / Mastercard Secure Code?

Verified by Visa and Mastercard Secure Code are offered by banks and service providers, not directly by Visa or Mastercard. We suggest contacting your bank or service provider for details.

What do I do if I forget my password?

You can easily reset your password. The process will depend on your bank. If the Verified by Visa or Mastercard Secure Code box pops up after you’ve entered your card details, there is usually a "forgotten password" option. By clicking this, you will be asked for information provided when you signed up, and you can reset your password quickly to continue shopping.

My bank sends a code to my phone but sometimes I don’t receive it. What should I do?

Contact your bank directly so they can investigate. The issue could be as simple as them not having your correct phone number on file. A quick call should resolve this.